FAQ

WHICH SIZE SHOULD I ORDER?

The fit of our products is oversized. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.

If you still have doubts regarding which size you should order, please do not hesitate to contact us here.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We currently accept the following payment methods:

Visa, MasterCard, American Express, Maestro, UnionPay, iDEAL, Bancontact, Shop Pay, Apple Pay, Google Pay, PayPal, and, Klarna.

HOW CAN I CANCEL MY ORDER?

If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information here.

On the contrary, if we cannot modify nor cancel your order, you will have to request a return or exchange.

WHAT IF I RECEIVE THE WRONG PRODUCT?

Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, contact us here.

WHAT SHOULD I DO IF MY PAYMENT DOES NOT GO THROUGH?

If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.

HOW LONG DOES SHIPPING TAKE?

Since shipping varies significantly depending on the destination, please check our shipping policy for the estimated shipping times.

WHEN WILL MY ORDER SHIP?

Delivery times vary based on the shipping method and destination. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.

HOW CAN I TRACK MY PACKAGE?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.

BY WHICH SHIPPING COURIER WILL MY ORDER BE SHIPPED?

We use different couriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email from the corresponding courier. As well as any relevant tracking information you might need.

IF I’M NOT HAPPY WITH MY PURCHASE, CAN I RETURN/EXCHANGE IT?

If you are not entirely satisfied with your recent Scuffers order. We will gladly accept any items that are in new condition and have not been worn, washed, or altered.

All returns and exchanges must be done according to the guidelines of our Return and Exchange Policy.

HOW LONG DO I HAVE TO REQUEST A RETURN OR EXCHANGE?

We allow up to 14 days since you receive your order to request a return or exchange.

IS THERE A CHARGE FOR MAKING A RETURN?

Yes. Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For other returns, please check our Returns and Exchange page.

HOW LONG WILL IT TAKE TO PROCESS MY REFUND?

Refunds will be issued to the original method of payment. Once we receive and inspect your return, we will notify you via email about the status of your refund. Please allow up to 10 business days for the refund to be processed.

HOW DO I CARE FOR MY PRODUCT?

To ensure that your garments last longer, we recommend you follow the washing instructions on the label.

DO YOU OFFER EXCHANGES/RETURNS FOR FAULTY ITEMS?

Although it is not usual that customers receive faulty items, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us immediately here.